Privacy Policy

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This Privacy Policy explains how Streamline Water and Waste ("we", "us", or "our") collects, uses, discloses, and protects personal data in the course of providing commercial water and waste management services in the United Kingdom.

We are committed to handling personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Streamline Water and Waste is a commercial service provider specialising in water and waste solutions for businesses across the UK.

Data Controller: Streamline Water and Waste
Registered Address: [Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

We collect and process the following types of data:

• Business Contact Details: Name, job title, company name, business address, email, phone number
   
• Service-Related Information: Details of the services provided, site information, and service preferences
   
• Financial Information: Business billing address, payment terms, and transaction records
   
• Website & Communication Data: IP address, browser type, and any information submitted through our website or email correspondence
   

We process your personal data under one or more of the following lawful bases:

• Contractual necessity – to provide services you have requested or agreed to
   
• Legitimate interests – to manage our business relationships and service delivery
   
• Legal obligation – to comply with regulatory or legal requirements
   
• Consent – when you have given us clear permission (e.g., for certain marketing communications)
   

We use your data to:

• Deliver our commercial services effectively
   
• Manage contracts, billing, and customer relationships
   
• Respond to service enquiries and provide support
   
• Send service updates, quotes, and essential communications
   
• Meet legal and regulatory obligations
   

We may also analyse usage trends (e.g. site visits) to improve our website and services, using anonymised or aggregated data where possible.

We do not sell your data. We may share it with:

• Trusted third-party providers (e.g., subcontractors, service partners) when necessary to deliver our services
   
• Payment processors and accounting platforms
   
• Legal and regulatory bodies when required by law
   
• IT and cloud service providers that help us operate securely
   

All third parties are required to handle your data in accordance with applicable data protection laws.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, tax, or reporting obligations.

Typically, we retain customer records for up to 7 years after the end of the business relationship.

You have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request erasure of your data in certain circumstances
   
• Object to or restrict processing of your data
   
• Request transfer of your data to another provider
   
• Withdraw consent at any time (where applicable)
   

To exercise these rights, please contact us at [Insert Email].

If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO):
https://ico.org.uk | Tel: 0303 123 1113

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. This includes secure systems, access controls, and staff training.

Our website may use cookies and similar technologies to enhance functionality and monitor usage. You can control cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

If you have questions about this policy or your data, contact:

Streamline Water and Waste
[Insert Business Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Would you like this formatted into a downloadable Word or PDF file? I can also help you add it to your website in a compliant format.